Support
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Activity overview
Latest activity by Support-
Support created an article,
사이트에 올라와 있는 상품정보가 잘못되어 있어요.
‘토탈 케어 센터’로 접수해주시면 2~3일내 수정하도록 하겠습니다.
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Support created an article,
배송사고가 났어요. 어떻게 하나요?
배송사고 원인 제공자에 따라 처리방법이 상이합니다. 아래내용 확인후 추가적인 사항은 토탈 케어 센터로 문의해주세요. ■ 판매자 책임으로 인정되는 경우 1. 포장이 부실하여 배송 중 상품이 파손/분실된 경우 2. 배송 시 요구사항을 확인하지 않아 문제가 발생한 경우 3. 배송사 측에 배송불가품을 사전에 확인시키지 않아 사고가 발생한 경우 4. 상품 발송...
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Support created an article,
주문한 상품의 배송조회가 안됩니다. 어떻게 해야 하나요?
배송조회는 출고 당일은 조회되지 않습니다. 익일까지 배송 조회가 되지 않는 경우 ‘토탈 케어 센터’로 문의해주세요
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Support created an article,
I'd like to change the option and quantity after ordering.
You can't change the option, so please cancel it and reorder.
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Support created an article,
How can I check my order number?
You can check it on [My Page > Order Details].
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Support created an article,
I bought several products at the same time, can I cancel some of them?
It is not possible to cancel some of the products you ordered or make some changes to the options you chose after ordering. We recommend you to receive all the products you ordered and return the p...
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Support created an article,
I canceled my order, but I want to restore the order.
Please reorder as it cannot be restored once it has been canceled.
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Support created an article,
How can I cancel my order?
Please select "Cancel" after selecting the relevant order on [My Page > Order/Delivery Inquiry]. (Partial cancellation or cancellation when shipping is in progress is not possible) It is difficult ...
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Support created an article,
The payment details on the Internet and the amount sent by text are different.
A temporary error may have occurred. Please contact the Total Care Center.
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Support created an article,
What does the "payment in progress’" mean?
It is marked as below when the product hasn’t been released after payment.